Posts Tagged ‘switch energy suppliers’


27
JUN

Jacob Windsor says:
Ecotricity finish top of the Which? Customer survey again


Category: Green Electricity & Gas
Tags: , , ,


Ecotricity #1 in the customer survey rankings

We are thrilled that green energy suppliers Ecotricity has returned to number one in the rankings with the fewest customer complaints in the energy industry despite experiencing unprecedented growth in the first quarter of 2014.

Consumer champion Which? has released figures this June which show the Big Six energy companies received a total of 1.7 million customer complaints in the first quarter of 2014, the highest number received in one single quarter since records began in 2012.

You can view the  customer complaints league table for all energy companies, including the smaller independent suppliers that now receive more than half of all customer switches here.

The best performing Big Six energy company is Scottish Power with 13.57 complaints per 100 customers, while Ecotricity has just 1.93 complaints per 1000 customers.

Massive upheavals in the sector appear to be effecting customer service across the industry, with both Big Six energy companies and some independents struggling with customer service standards.

Many smaller energy companies, like Ecotricity, have experienced unprecedented growth over the past three to six months.

In our case, the number of customers we supply grew 26% in just the first three months of 2014 and shows no sign of slowing down. And in the past six months we’ve recruited and trained more than 100 new customer service staff – a 91% rise – to keep pace with the workload, to maintain staff-to-customer ratios and prepare for further growth, because excellent customer service is a core part of what we do.

This rate of growth can be expected to bring with it some problems in maintaining customer service levels and this looks to be occurring elsewhere within the industry.

These figures also show that complaints to the Big Six continue to grow despite their relative poor performance on customer service, because they have systemic problems with how they treat customers, while any issues with smaller suppliers should hopefully be a temporary problem.

Ecotricity’s customer numbers had grown by 26% in the three months between January and March this year and by over 40% from 71,000 to 100,000 in the six months to between October 2013 and March 2014.

Make the switch to green energy today

You too can switch to Ecotricity online at www.ecotricity.co.uk/dorset-energized or call us on 08000 302 302 and quote ‘Dorset Energized’ plus you’ll receive a free £60 Naked Wines voucher to celebrate.



16
DEC

Jacob Windsor says:
Green energy suppliers Ecotricity introduce winter-long price freeze


Category: Fuel Poverty & Security, Green Electricity & Gas, Renewable Energy Film/Video
Tags: , , ,


Ecotricity has announced a price freeze for all gas and electricity customers until the end of winter 2014.

The green energy company had previously announced a price freeze until the New Year just as the Big Six announced price increases of up to 10% – Ecotricity are now extending that price freeze until at least the end of winter for both their 100% Green Electricity and Green Gas tariffs.

Dale Vince, Ecotricity founder, said: “Energy bills are a big part of the cost of living in Britain, and there is simply not enough being done to solve the problem. The Big Six are increasing prices by up to 10% just before winter, the Government is playing politics by blaming ‘green taxes’, and the regulator has not been strong enough ever.

“If we continue the way we are now, we’re going to see energy bills increase significantly over the next decade – we could even see them double.

“There is another way – our model of using our customer energy bills to build new sources of green energy, what we call bills into mills; it’s working for our customers, and it’s a model we think is right for Britain. We’re not just making greener energy, we’re making cheaper energy – and we’re demonstrating how that works now by freezing prices until the end of winter.”

Ecotricity has reached a degree of energy independence by building its own green energy sources, and this enabled the company to announce a price promise in October 2013, to always undercut the standard regional tariff of the Big Six – providing green energy for less than the standard price of brown (fossil fuels).

Dale said: “We now produce around 40% of our own energy through our own green sources, and the more we build the better able we are to shield our customers from price hikes that come with a reliance on the fossil fuel market. That’s the way Britain has to go, because only energy independence can properly tackle rising fuel bills.

“The alternative is where we are now – a continuing reliance on fossil fuels, ever-increasing energy bills, and more people falling into fuel poverty every year.”

Ecotricity spends more per customer on building new sources of green energy than all other energy providers in Britain put together – on average, over the last nine years, this has equated to almost £300 per customer per year.

Ecotricity generates around 40% of its own electricity through green sources, and has planning permission for enough new sources of green energy to double that percentage.

Dale said: “The energy industry has to change. It needs to serve the people of Britain, not the largely foreign owners of the Big Six. Putting prices up at the start of this winter is a good example of what’s wrong: it’s cynical timing just as consumption doubles, and it’s just not justified by wholesale energy prices. In the end, it’s the people of Britain who are losing out.”

Ecotricity has an Ethical Price Promise, which means that every customer gets the same 100% Green Electricity or Green Gas tariff and everyone gets the same, best price, regardless of when they signed up or how they pay…

So it really is time to #DumptheBigSix!

Switch to Ecotricity through Dorset Energized and you’ll receive a £60 Naked Wines voucher!
Go to:
 www.ecotricity.co.uk/dorset-energized or call free on 08000 302 302. When you sign up please quote ‘Dorset Energized’.


1Comments | Post your own comment

  • Energy Brokers comments:
    "If you are increasing and then freezing the price, will people love you for this. Its better you reduce your prices. "
    December 25, 2013 a 7:25 am


02
DEC

Jacob Windsor says:
Green Energy Suppliers Ecotricity partner with Dorset Energized


Category: Energy Deals & Offers, Green Electricity & Gas
Tags: , , ,


energizing_dorset_694_242

Ecotricity are pleased to launch our partnership with Dorset Energized and support the work they do help empower people to live a more sustainable life.

We’re an energy company unlike any other. We take the money our customers spend on their electricity and gas bills and turn it into new sources of Green Energy.

When we talk about green energy we mean 100% Green Electricity made from the wind and the sun and Green Gas – that comes with a ‘Frack Free’ guarantee. People are really beginning to turn against the Big Six energy companies, to question where their energy comes from. The reaction to fracking plans in Balcombe and elsewhere is evidence of that, and at Ecotricity we have ensured that none of our gas will come from fracking, and our electricity is always 100% Green.

And we don’t just supply green energy, we make it ourselves with our rapidly growing fleet of renewable energy parks.

As the Big Six Energy companies continue to increase prices by as much as 10%, we have frozen ours until next year. And we have a Price Promise too – that we will always be cheaper than the standard Big Six electricity tariff in your region and the standard gas price from British Gas wherever you live.

As a not-for-dividend company, with no shareholders or investors to keep happy, we’re free to dedicate our money to our mission – changing the way energy is made and used in Britain. And on average we continue to spend more per customer, per year, than all of the other energy companies in Britain put together.

Electricity is the biggest single source of carbon emissions in Britain – but it’s not the only one of course. The big three are Energy, Transport and Food: between them accounting for 80% of all of our personal carbon footprints. The one thing they have in common is that Energy plays a vital role in them all. That’s why we extended our work beyond the boundaries of traditional energy companies.

In Transport we built the Nemesis, Britain’s first electric super car – to demonstrate how cars of the future could actually be wind powered. Next came our Electric Highway, the world’s first national network of charging stations – to kick-start the electric car revolution in Britain, find out more here.

On the food front stay tuned for news of our wind powered tractor and farm energy concepts.

Partnerships with organisations like Dorset Energized are so important to helping create a Green Britain and revolutionise where our energy comes from. Switching energy supplier is one of the easiest and single biggest things you can do to make a change.

Switch to Ecotricity through Dorset Energized and you’ll receive a £60 Naked Wines voucher.

It couldn’t be easier to join us and takes less than five minutes.

Switch online at: www.ecotricity.co.uk/dorset-energized or call us free on 08000 302 302. When you sign up please quote ‘Dorset Energized’.



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