Posts Tagged ‘dumpthebigsix’


27
JUN

Jacob Windsor says:
Ecotricity finish top of the Which? Customer survey again


Category: Green Electricity & Gas
Tags: , , ,


Ecotricity #1 in the customer survey rankings

We are thrilled that green energy suppliers Ecotricity has returned to number one in the rankings with the fewest customer complaints in the energy industry despite experiencing unprecedented growth in the first quarter of 2014.

Consumer champion Which? has released figures this June which show the Big Six energy companies received a total of 1.7 million customer complaints in the first quarter of 2014, the highest number received in one single quarter since records began in 2012.

You can view the  customer complaints league table for all energy companies, including the smaller independent suppliers that now receive more than half of all customer switches here.

The best performing Big Six energy company is Scottish Power with 13.57 complaints per 100 customers, while Ecotricity has just 1.93 complaints per 1000 customers.

Massive upheavals in the sector appear to be effecting customer service across the industry, with both Big Six energy companies and some independents struggling with customer service standards.

Many smaller energy companies, like Ecotricity, have experienced unprecedented growth over the past three to six months.

In our case, the number of customers we supply grew 26% in just the first three months of 2014 and shows no sign of slowing down. And in the past six months we’ve recruited and trained more than 100 new customer service staff – a 91% rise – to keep pace with the workload, to maintain staff-to-customer ratios and prepare for further growth, because excellent customer service is a core part of what we do.

This rate of growth can be expected to bring with it some problems in maintaining customer service levels and this looks to be occurring elsewhere within the industry.

These figures also show that complaints to the Big Six continue to grow despite their relative poor performance on customer service, because they have systemic problems with how they treat customers, while any issues with smaller suppliers should hopefully be a temporary problem.

Ecotricity’s customer numbers had grown by 26% in the three months between January and March this year and by over 40% from 71,000 to 100,000 in the six months to between October 2013 and March 2014.

Make the switch to green energy today

You too can switch to Ecotricity online at www.ecotricity.co.uk/dorset-energized or call us on 08000 302 302 and quote ‘Dorset Energized’ plus you’ll receive a free £60 Naked Wines voucher to celebrate.



17
MAR

Jacob Windsor says:
Ecotricity Reach 100,000 Customers & Freeze Green Energy Prizes til October


Category: Fracking, Fuel Poverty & Security, Green Electricity & Gas, Renewable Energy Film/Video
Tags: , , ,


Ecotricity have got some good news: you may remember that last September we announced that we would be freezing our prices, over winter, until 1st April.

We’re now announcing a further price freeze, through the spring and summer, until 1st October 2014.

With this extended freeze, we won’t have increased prices for 21 months – meaning we’ll have the longest period of price stability in the energy industry. Our single electricity and gas tariffs are as stable as a fixed price deal, but without any strings – no exit fees, no penalties, and our best price for everyone, regardless of when they joined or how they choose to pay.

The other good news is that on Wednesday last week we reached 100,000 customers!

It’s a very big milestone, and one we’ve had in our sights for some time – nearly 50,000 people have joined us since last summer, which is quite incredible.

It all began last summer when we moved to a single 100% green tariff for electricity, reduced our prices slightly as part of a new policy to cost less than the Big Six, and then froze prices twice over the following winter.

Our two pieces of news are linked. With 100,000 customers we have some economies of scale and – coupled with it being a very good year for wind – we’re able to absorb those of our costs that are rising, and keep yours where they are. Our investment in new sources of green energy hasn’t just insulated us from fossil fuel price movements, because the cost of wind doesn’t go up – but when the wind blows well we have an additional benefit – which we’re keen to share with our customers.

People Power in Action

Our mission is to change where Britain’s energy comes from – to bring about energy independence and sustainability. The more customers we have, the more new sources of green energy we can build, the more we can protect our customers from price rises. It’s a virtuous circle, and it’s People Power in action.

Speaking of People Power, have a look at our latest short film about fracking – we’ve put this together to lend support to local communities opposed to shale gas fracking and to highlight the fact that many British households are inadvertently supporting shale gas through their energy bills.

You can switch to Ecotricity online at www.ecotricity.co.uk/dorset-energized or call us on 08000 302 302 and quote ‘Dorset Energized’ to receive a free £60 Naked Wines voucher to celebrate!



11
MAR

Jacob Windsor says:
Ecotricity Launch New Anti-Fracking Video


Category: Climate Change, Fracking, Green Electricity & Gas, Renewable Energy Film/Video
Tags: , ,


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(Photo: Dorset Energized’s Co-founder Vince Adams is on the top just in right of the green man!)

Last Thursday 6th March 2014, down in Brighton, and with the help of Caroline Lucas (Green party MP) – and Vince from Dorset Energized – Ecotricity launched our latest anti Fracking initiative. The centrepiece of that is our latest animation, which you can find here:

We’ve big hopes that it’ll go viral as our ‘Dump The Big 6′ video did a couple of years ago, achieving global fame and some 3 million hits.

Fracking is a very serious subject and our government seem hell bent on imposing it on Britain – we hope a little humour will be an effective weapon, coupled with our Frack Free gas promise which enables people to boycott Fracking – a powerful weapon itself if it catches on.

You can read Ecotricity’s latest press release on this link: www.ecotricity.co.uk/news

We hope you like it and will want to share it with your friends to spread the word and stop the UK government from fracking under our feet!



16
DEC

Jacob Windsor says:
Green energy suppliers Ecotricity introduce winter-long price freeze


Category: Fuel Poverty & Security, Green Electricity & Gas, Renewable Energy Film/Video
Tags: , , ,


Ecotricity has announced a price freeze for all gas and electricity customers until the end of winter 2014.

The green energy company had previously announced a price freeze until the New Year just as the Big Six announced price increases of up to 10% – Ecotricity are now extending that price freeze until at least the end of winter for both their 100% Green Electricity and Green Gas tariffs.

Dale Vince, Ecotricity founder, said: “Energy bills are a big part of the cost of living in Britain, and there is simply not enough being done to solve the problem. The Big Six are increasing prices by up to 10% just before winter, the Government is playing politics by blaming ‘green taxes’, and the regulator has not been strong enough ever.

“If we continue the way we are now, we’re going to see energy bills increase significantly over the next decade – we could even see them double.

“There is another way – our model of using our customer energy bills to build new sources of green energy, what we call bills into mills; it’s working for our customers, and it’s a model we think is right for Britain. We’re not just making greener energy, we’re making cheaper energy – and we’re demonstrating how that works now by freezing prices until the end of winter.”

Ecotricity has reached a degree of energy independence by building its own green energy sources, and this enabled the company to announce a price promise in October 2013, to always undercut the standard regional tariff of the Big Six – providing green energy for less than the standard price of brown (fossil fuels).

Dale said: “We now produce around 40% of our own energy through our own green sources, and the more we build the better able we are to shield our customers from price hikes that come with a reliance on the fossil fuel market. That’s the way Britain has to go, because only energy independence can properly tackle rising fuel bills.

“The alternative is where we are now – a continuing reliance on fossil fuels, ever-increasing energy bills, and more people falling into fuel poverty every year.”

Ecotricity spends more per customer on building new sources of green energy than all other energy providers in Britain put together – on average, over the last nine years, this has equated to almost £300 per customer per year.

Ecotricity generates around 40% of its own electricity through green sources, and has planning permission for enough new sources of green energy to double that percentage.

Dale said: “The energy industry has to change. It needs to serve the people of Britain, not the largely foreign owners of the Big Six. Putting prices up at the start of this winter is a good example of what’s wrong: it’s cynical timing just as consumption doubles, and it’s just not justified by wholesale energy prices. In the end, it’s the people of Britain who are losing out.”

Ecotricity has an Ethical Price Promise, which means that every customer gets the same 100% Green Electricity or Green Gas tariff and everyone gets the same, best price, regardless of when they signed up or how they pay…

So it really is time to #DumptheBigSix!

Switch to Ecotricity through Dorset Energized and you’ll receive a £60 Naked Wines voucher!
Go to:
 www.ecotricity.co.uk/dorset-energized or call free on 08000 302 302. When you sign up please quote ‘Dorset Energized’.


1Comments | Post your own comment

  • Energy Brokers comments:
    "If you are increasing and then freezing the price, will people love you for this. Its better you reduce your prices. "
    December 25, 2013 a 7:25 am


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