The latest Which? customer service satisfaction survey has revealed that the Big Six energy companies have lost 2 million customers but complaints are up by a third.
nPower have the highest average complaints in the industry, whereas 100% Gloucestershire based green energy suppliers Ecotricity have the lowest industry complaints and impressively for the 5th year running (receiving only 0.86 complaints per 1000 customers in 2014) which is great news, although of course we are not surprised as many of our Lets Get Energized team are happy customers for our home energy supply!
Ecotricity have also announced that they have cut switching times to 17 days and are extending their 22 month price freeze until April 2015.
Ecotricity founder Dale Vince says;
“The energy industry is, slowly, changing for the better – switching is getting quicker and more people are changing suppliers looking not just for better prices, but also for better service. These latest figures demonstrate that, despite the mass migration away from the Big Six, which is itself often due to poor customer service – the Big Six are getting worse.
“We know that customer service is a key driver of switching; we publish this league table each year because Ofgem won’t do it, for some reason. The online switching sites, which Ofgem regulates, also refuse to give prominence to customer service, focusing solely on price. Both could do better, and people need to know if they are jumping out of the frying pan into the fire – when it comes to leaving their old supplier for poor service.
“Ecotricity has had the lowest number of industry complaints for five years running and we also topped the 2014 Which? energy customer satisfaction survey – we do that by treating people how we would want to be treated, by answering the phone quickly, resolving complaints as they arise, and using a customer service team based here in Gloucestershire who answer the phone themselves, with no automated call waiting. These are basic things that so much of the industry just gets plain wrong.”
While Ecotricity, along with First Utility and SSE, have now cut switching times to 17 days (including a 14 day cooling off period), the rest of the industry has yet to do the same and still take up to 35 days to switch customers – they have until the end of the year to cut switch times according to Ofgem’s new regulations.
Make the simple switch to Ecotricity (and celebrate with a £50 John Lewis voucher too!)
If you want to switch energy supplier and enjoy competitive fixed prices as well as top customer satisfaction, it couldn’t be easier to switch to Ecotricity and literally takes less than five minutes.
To help you celebrate the switch to green energy this Christmas, they will also give you a £50 voucher to spend at John Lewis, if you switch through Lets Get Energized.
Switch online at: www.ecotricity.co.uk/letsgetenergized or call Ecotricity free on 08000 302 302*.
*If you sign up by phone make sure you quote ‘Lets Get Energized’ to get your £50 John Lewis voucher…. Enjoy!